FAQ

Campsite

Ziggucamp Booking Confirmation

Festival ticket

A reusable water bottle, to fill up from the free taps on site

Sleeping bag (if you haven’t booked a furnished tent)

Roll mat/airbed (if you haven’t booked a furnished tent)

Wellies or sturdy boots

A warm jumper (it can get cold at night)

Sun tan lotion

Waterproof

Toiletries

Enough change of clothes in case you get wet

Medical info (if you have any allergies or medical conditions)

Medication if required

Torch

ID for Glastonbury: The Glastonbury Festival website states the following: – Original ID documents (not photocopies) are needed for: Hospitality tickets, Challenge 21, Lead Booker for coach packages, Sunday tickets – Photocopy of ID is okay if a child is under 12 but looks older – Standard public ticket – no ID required as photo on ticket

Money/cards

Hat

Bags for dirty clothes

Mark valuables with house name and postcode so it can be posted back to you

Too much stuff so you can’t take it home again- Luckily we provide your accommodation so that’s one less thing to carry!

Please don’t bring gazebos – they take up valuable tent space in the campsites plus an awful lot of them get left behind.

Only food and alcohol for personal consumption can be brought onsite

Excess packaging – if you purchase something new for the Festival, please remove all the excess packing at home, before you arrive

Please don’t bring anything in a glass bottle, it will be confiscated if found

You may be searched at the entrance for any items that may be used in an illegal or offensive manner – which will be confiscated. Persons suspected of carrying out illegal and/or offensive activities onsite may also be searched and face eviction. No portable laser equipment or pens are permitted

NO animals (except registered guide dogs), sound systems, generators, sky lanterns or kites, unauthorised fireworks, or wax flares. We also have a no BBQ rule on the Ziggucamp site.

Persons using fireworks will be evicted from site and materials confiscated. No unauthorised tape recorders, professional film or video equipment are allowed onsite. Cameras for personal use are welcome

Sound systems

Flying or filming with Unmanned Aerial Vehicles (UAVs, or so-called drones) is not allowed on site before, during or after the Festival – and is prohibited by law. We have a working site and the safety of our guests and staff is paramount

No Drugs, dangerous substances or Nitrous oxide (laughing gas).

Arrival information can be found on the confirmation email.

Our Check-in Tent will be located at the entrance to our field and from there our on-site staff will show you to your accommodation.

Please ensure:

1. You bring your booking reference with you.

2. You arrive within the check-in opening times stated on the arrivals instructions page

All our accommodations are pre-allocated to each individual booking prior to your arrival and will be reserved for you no matter what day you arrive at the festival.

All our accommodations are pitched and ready for use from when the festival campsite gate opens until it closes. Check the website of the festival you are attending for campsite opening and closing times.

For Glastonbury Festival 2017 Ziggucamp will be open to guests from Wednesday 21st June at Midday until our latest checkout time of Midday on Monday 26th June.

Our car park is situated in the next field to our accommodation. It is less than a few hundred meters away and you will of course have access to your vehicles during your stay.

We will be very happy to assist you with your luggage upon check-in.

Ziggucamp check-in is NOT open 24 hours. Usual check-in times are 8 am – 12 midnight. However late arrivals will be guided to their accommodation by our security but would be required to check-in properly in the morning.

Sorry, but we do not allow pets within the campsite (except registered guide dogs).

For our fire safety policy we unfortunately DON’T allow campfires or BBQ’s at Ziggucamp.

We would also like to advise that Chinese lanterns are NOT permitted at Ziggucamp.

Location

Ziggucamp is very happy to offer all of its customers a Free Shuttle Service Running 24 Hours a Day at regular intervals and on demand for your convenience. The Ziggucamp customer shuttle service will be in operation from:

Wednesday 21st June through to Monday 27th June

The shuttles will run to and from a designated area just inside the Bronze Gate at the Festival Site which is located just off the A361. This will provide our customers with walking access to Pedestrian Gates A and D (roughly between 500 meters for Gate A and 800 meters for Gate D).

Yes you can move in and out of Glastonbury Festival easily. You will be issued with a pass out ticket when you leave the festival site which you must keep and use when re-entering the festival.

Bookings

Sorry, but for security reasons and so that we can control the use of the services provided within our field, only people who book pre-pitched accommodation will be allowed into the Ziggucamp field. Wristbands will be issued to identify Ziggucamp guests.

You can make a booking from anywhere in the world. Please enter your home address as we may need to verify it with you if making any amendments to your booking.

You can pay by debit or credit card online at the time of making your booking. Please check the card logos on the bottom of our homepage for the cards we accept.

Please check you are using one of the cards that we accept. The logos can be seen at the bottom of our homepage. If problems continue please contact us.

Sorry, but we require full payment at the time of booking

We do not post out any tickets for you to check-in to your tent. We will email you a booking confirmation with your booking reference number that you will need to print-out and bring with you to check-in to your tent. Your booking confirmation can also be viewed and printed by logging into My Account.

Car Park Passes will be posted out to you so please ensure you update My Account or email us if you change address. Why did I not receive a confirmation email?

Please check your spam/bulk/junk/quarantine email folders for your confirmation email. You can also view and print-out your booking confirmation by logging in to My Account.

If you still cannot find your confirmation please email us or contact us and we will re-send your booking confirmation.

We will post out car parking passes no later than 2 weeks prior to the festival. If you have purchased parking with us and have not received your pass please don't worry too much as we can issue it upon arrival.