FAQ

Ziggucamp Booking Confirmation

Festival ticket

A reusable water bottle, to fill up from the free taps on site

Sleeping bag (if you haven’t booked a furnished tent)

Roll mat/airbed (if you haven’t booked a furnished tent)

Wellies or sturdy boots

A warm jumper (it can get cold at night)

Sun tan lotion

Waterproof

Toiletries

Enough change of clothes in case you get wet

Medical info (if you have any allergies or medical conditions)

Medication if required

Torch

ID for Glastonbury: The Glastonbury Festival website states the following: – Original ID documents (not photocopies) are needed for: Hospitality tickets, Challenge 21, Lead Booker for coach packages, Sunday tickets – Photocopy of ID is okay if a child is under 12 but looks older – Standard public ticket – no ID required as photo on ticket

Money/cards

Hat

Bags for dirty clothes

Mark valuables with house name and postcode so it can be posted back to you

Too much stuff so you can’t take it home again- Luckily we provide your accommodation so that’s one less thing to carry!

Please don’t bring gazebos – they take up valuable tent space in the campsites plus an awful lot of them get left behind.

Only food and alcohol for personal consumption can be brought onsite

Excess packaging – if you purchase something new for the Festival, please remove all the excess packing at home, before you arrive

Please don’t bring anything in a glass bottle, it will be confiscated if found

You may be searched at the entrance for any items that may be used in an illegal or offensive manner – which will be confiscated. Persons suspected of carrying out illegal and/or offensive activities onsite may also be searched and face eviction. No portable laser equipment or pens are permitted

NO animals (except registered guide dogs), sound systems, generators, sky lanterns or kites, unauthorised fireworks, or wax flares. We also have a no BBQ rule on the Ziggucamp site.

Persons using fireworks will be evicted from site and materials confiscated. No unauthorised tape recorders, professional film or video equipment are allowed onsite. Cameras for personal use are welcome

Sound systems

Flying or filming with Unmanned Aerial Vehicles (UAVs, or so-called drones) is not allowed on site before, during or after the Festival – and is prohibited by law. We have a working site and the safety of our guests and staff is paramount

No drugs, dangerous substances or Nitrous Oxide (laughing gas).

Once you've entered site please make your way to Reception to check-in, here you will receive your accommodation number and directions to reach it along with assistance with your luggage.

Please ensure:

1. You bring your booking reference with you.

2. You and your party all have ID to hand

All our accommodations are pre-allocated to each individual booking prior to your arrival and will be reserved for you no matter what day you arrive at the festival.

All our accommodations are pitched and ready for use from when the festival campsite gate opens until it closes. Check the website of the festival you are attending for campsite opening and closing times.

For Glastonbury Festival 2025. Ziggucamp will be open to guests from Wednesday 25th June at Midday until our latest checkout time of Midday on Monday 1st July.

You can check-in at anytime (day or night) during this period, however concierge buggy services are not available during the evening to reduce noise on site.

Our car park is situated in the next field to our accommodation. It is less than a few hundred meters away and you will of course have access to your vehicles during your stay.

We will be very happy to assist you with your luggage upon check-in.

Sorry, but we do not allow pets within the campsite (except registered guide dogs).

For our fire safety policy we unfortunately DON’T allow campfires or BBQ’s at Ziggucamp.

We would also like to advise that Chinese lanterns are NOT permitted at Ziggucamp.

Yes if you book multiple accommodation on the same order you'll be placed next to each other by default (providing its the same type of tent/accommodation).

Alternatively, please email us at info@ziggucamp.co.uk with the order numbers and lead booking names of the accommodation that you'd like to be placed together. This again would need to be the same type of accommodation and we must be notified at least 2 months prior to the festival.

Yes, all of our accommodation comes with four 3-pin plug sockets as standard.

Please be advised this is for device charging only.

Anything more powerful and the supply to your accommodation, and those around you, may trip.

Ziggucamp is located on the A361, the West side of the festival, and a short three minute journey from the festival Bronze Gate.

We're very happy to offer all of our guests a Free Shuttle Service running 24 hours a day at regular intervals and on demand for your convenience. The Ziggucamp customer shuttle service will be in operation from:

Noon Wednesday 25th June through to Noon Monday 30th June 2025

The shuttles will run to and from a designated area just inside the Bronze Gate at the festival site which is located just off the A361. This will provide our customers with walking access to Pedestrian Gates A and D (roughly between 500 metres for Gate A and 800 metres for Gate D).

Yes you can move in and out of Glastonbury Festival easily. You will be issued with a pass out ticket when you leave the festival site which you must keep and use when re-entering the festival.

From the Bus & Coach Station you will need to make your way to the Bronze Gate (Private Bus/Taxi Rank) and get our own shuttle to Ziggucamp, this is a short walk passed Pedestrian Gate A.

When you get to our shuttle just advise our drivers that you have arrived by train but have a booking with us.

You'll need to get the free shuttle to the festival site from Castle Cary Station, this will take you to the festival Bus & Coach Station.

From here you will need to make your way to the Bronze Gate (Private Bus/Taxi Rank) and get our own shuttle to Ziggucamp, this is a short walk passed Pedestrian Gate A.

When you get to our shuttle just advise our drivers that you have arrived by train but have a booking with us.

You can do this, but you are at the mercy of traffic and particularly on Monday it can be difficult for vehicles to enter the area due to the festival traffic management plan.

We do not have any taxi affiliations that we can provide.

This requires an accommodation and car parking pass booking with us and is discretionary, reach out to us at info@ziggucamp.co.uk to see if it is possible.

Sorry, but for security reasons and so that we can control the use of the services provided within our field, only people who book pre-pitched accommodation will be allowed into the Ziggucamp field. Wristbands will be issued to identify Ziggucamp guests.

Please book and pay for the number of guests aged 13 or over at the time of the festival (this is in line with Glastonbury Festival's ticket policy)

If you are bringing children younger than this please do not include them when booking, simply e-mail us at info@ziggucamp.co.uk with your order number and we can add them on for you free of charge.

However, please make sure that your tent does not exceed the maximum number of occupants when including children.

You can make a booking from anywhere in the world. Please enter your home address as we may need to verify it with you if making any amendments to your booking.

You can pay by debit or credit card online at the time of making your booking. Please be advised we do not accept American Express.

Please check you are using one of the cards that we accept. If problems continue please contact us.

We allow bookings with a 50%, fully refundable, deposit prior to the main Glastonbury Festival ticket sale. After this, all bookings are required to be paid in full within 48 hours of the main ticket sale ending.

Please check your spam/bulk/junk/quarantine email folders for your confirmation email.

If you cannot find your confirmation please email us or contact us and we will re-send your booking confirmation.

We do not post out any tickets for you to check-in to your tent. We will email you a booking confirmation with your booking reference number that you will need as reference to check-in at Reception.

Car Park Passes will be provided via e-mail for the 2025 festival

Car Parking Passes will be sent out via Royal Mail 2nd Class approx. four weeks prior to Glastonbury Festival 2025.

Yes completed just refers to the payment. This means you’ve paid for your order and all is well with your booking.